Informativa sulle spedizioni

NovaShop – Shipping Policy

1. Order Processing Time

At NovaShop, we strive to process and ship your orders as quickly as possible.

All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a shipping confirmation email.

Please note that processing times may be longer during holidays, promotional periods, or due to unforeseen circumstances.

2. Shipping Rates and Delivery Times

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Estimated delivery times are as follows:

Standard Shipping: 5–10 business days.
International Shipping: 7–15 business days.

Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, and other factors beyond our control.

3. Order Tracking

Once your order has been shipped, NovaShop will provide you with a tracking number when available.

Please allow 24–48 hours for tracking information to be updated.

4. Shipping Destinations

NovaShop ships to the destinations available at checkout.

Please ensure that your shipping address is accurate and complete when placing your order. NovaShop cannot guarantee successful delivery if incorrect or incomplete address information is provided.

5. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable charges will be handled in accordance with the information provided at checkout and applicable laws.

6. Delayed or Lost Packages

Although NovaShop strives to deliver orders within the estimated timeframe, delays may occur due to weather conditions, customs inspections, shipping carrier issues, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us at fastbureau6@gmail.com. We will do our best to assist you.

7. Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged or defective product, an incorrect item, or an order with missing items, please contact us at fastbureau6@gmail.com as soon as possible so we can review the issue and provide an appropriate solution.